ESG Report

Our Environmental, Social and Governance policies

This policy describes how and why Democo Group ("we", "us", "our" and "Democo Group") uses cookies on this website ("democogroup.com").

What are cookies?

A cookie is a small piece of data (text file) that a website or app asks your browser to store on your device when you visit or interact with an email in order to remember information about you, such as whether or not you have consented to our use of cookies. These cookies are set by us and are called first party cookies.

We also use third party cookies - these are cookies from a different domain than the domain of the website you are visiting or a domain that we do not control - for example to analyse traffic to our website.

How we use cookies

This website uses two types of cookies: persistent and session cookies.

  • Persistent cookies are cookies that remain on your device for a specific period of time (as shown in the table below) or until you manually delete or object to them.
  • Session cookies are cookies that expire at the end of the browser session (for example, when you leave our website and close your browser).

We use cookies that are strictly necessary to (i) store user preferences (including cookie preferences), and (ii) secure our website and our services (e.g. to detect malicious brute force attacks). We use non-essential (not strictly necessary) cookies to observe and analyse traffic levels and other statistics on our website, which helps us to improve our website and your overall user experience. We only use non-essential cookies where we have your consent (see below).

Cookies may be first party or third party, meaning they are managed by us (first party) or by another party (third party). Interactions with third party cookies on our website are governed by the third party's privacy and cookie policy as set out below.

 
Managing cookies

Upon your first visit to our website, and every six months thereafter, you will see a cookie banner on the home page that informs you of the reason for using cookies and asks you to agree to each non-essential cookie if you agree to our using them (or "Accept cookies"). If you do not agree, you can choose which ones to reject or accept, or you can choose to "Decline Cookies".

You can change your cookie preferences via the cookie banner, where you have the option to opt in or out of the use of non-essential cookies on your device.

Cookie preferences

However, most web browsers also offer the possibility to manage most cookies through the browser settings. For more information about cookies and how to see what cookies have been set, you can visit www.aboutcookies.org or www.allaboutcookies.org consult.

Find out how to manage cookies on popular browsers:

For information on other browsers, please visit the website of the browser developer.
To stop being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout

Please note that you cannot disable cookies that are strictly necessary, as they affect the functionality of our website and your ability to use certain functions and features.

 
Types of cookies used
Preferred cookies

Preference cookies allow our website to remember information that changes the way the website behaves or looks, such as your preferred language or the region you are in.

Operator

Cookie Name

Description

Purpose

Lifetime

Google Tag Manager

_gtag

Management of external scripts & event / conversion tracking

Preferences

Duration of the session

YouTube

yt-remote-cast-installed

yt-remote-connected-devices

yt-remote-device-id

yt-remote-fast-check-period

yt-remote-session-app

yt-remote-session-name

saves visitor preferences for viewing embedded YouTube videos

Functional

Session

YouTube

yt-remote-connected-devices

yt-remote-device-id

stores visitors' preferences for viewing embedded YouTube videos

Functional

Persistent

YouTube

APISID

PERMISSION

stores the visitor's preferences for viewing embedded YouTube videos

Functional

10 years

YouTube

VISITOR_INFO1_LIVE

estimate the bandwidth of visitors on pages with YouTube videos

Functional

179 days

 
Statistical cookies

Statistical cookies help us understand how visitors interact with websites by collecting and reporting information anonymously.

Operator

Cookie Name

Description

Purpose

Lifetime

Google Analytics

_ga

Used to distinguish users.

Analytics.

2 years

Google Analytics

_gid

Used to distinguish users.

Analytics

24 hours.

Google Analytics

_gat_gtag_UA_136979573_2

Used by Google to distinguish users

Analytics & Performance

1 minute

Google Analytics

_gat_UA-154810657-1

A variant of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure website performance. The pattern element in the name contains the unique identification number of the account or website to which it relates.

Analytics & Performance

30 seconds to 1 year

Google Analytics

_gat_UA-154810657-2

A variant of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure website performance. The pattern element in the name contains the unique identification number of the account or website to which it relates.

Analytics
 

90 days

Hotjar Ltd.

_hjSessionUser{site_id}

Hotjar cookie that is set when a user first enters a page with the Hotjar script. It is used to store the Hotjar User ID, unique to that site, in the browser. This ensures that behaviour on subsequent visits to the same site will be attributed to the same User ID.

Analytics & UI / UX

365 days

Hotjar Ltd.

_hjSession{site_id}

A cookie that contains the current session data. This ensures that subsequent requests within the session window are attributed to the same Hotjar session.

Analytics & UI / UX

30 minutes.

Hotjar Ltd.

_hjClosedSurveyInvites

Hotjar cookie that is set when a user interacts with an invitation modal for an external link survey. It is used to ensure that the same invitation does not appear again if it has been shown before.

Analytics & UI / UX

365 days

Hotjar Ltd.

_hjDonePolls

Hotjar cookie that is set when a user fills out a survey using the On-site survey widget. It is used to ensure that the same survey does not appear again if it has already been completed.

Analytics & UI / UX

365 days

Hotjar Ltd.

_hjMinimizedPolls

Hotjar cookie that is set when a user minimises an on-site survey widget. It is used to ensure that the widget remains minimised when the user navigates through your site.

Analytics & UI / UX

365 days

Hotjar Ltd.

_hjShownFeedbackMessage

Hotjar cookie that is set when a user minimizes or completes Incoming Feedback. This is done so that Incoming Feedback will immediately load as minimised if the user navigates to another page where it is set to display.

Analytics & UI / UX

365 days

Hotjar Ltd.

_hjSessionTooLarge

Causes Hotjar to stop collecting data if a session becomes too large. This is automatically determined by a signal from the WebSocket server if the session becomes larger than the limit.

Analytics & UI / UX

Session

Hotjar Ltd.

_hjSessionRejected

If present, this cookie shall be set to '1' for the duration of a user's session, if Hotjar refused the session to connect to our WebSocket due to server overload. This cookie is only applied in extremely rare situations to prevent serious performance problems.

Analytics & UI / UX

Session

Hotjar Ltd.

_hjSessionResumed

A cookie that is set when a session/recording is reconnected to Hotjar servers after a disconnection.

Analytics & UI / UX

Session

Hotjar Ltd.

_hjid

Hotjar cookie that is set when the customer first enters a page with the Hotjar script. It is used to store the Hotjar User ID, unique to that site, in the browser. This ensures that behaviour on subsequent visits to the same site will be attributed to the same User ID.

Analytics & UI / UX

365 days

Hotjar Ltd.

_hjRecordingLastActivity

This should be found in Session storage (as opposed to cookies). It is updated when a user recording starts and when data is sent via the WebSocket (the user performs an action that Hotjar records).

Analytics & UI / UX

Session

Hotjar Ltd.

_hjTLDTest

When the Hotjar script is run, we try to determine the most general cookie path to use, rather than the hostname of the page. This is done so that cookies can be shared across subdomains (if applicable). To determine this, we try to store the _hjTLDTest cookie for several URL subring alternatives until it fails. After this check the cookie is deleted.

Analytics & UI / UX

Session

Hotjar Ltd.

_hjUserAttributesHash

User attributes sent via the Hotjar Identify API are cached for the duration of the session to know when an attribute has changed and needs to be updated.

Analytics & UI / UX

Session

Hotjar Ltd.

_hjCachedUserAttributes

This cookie stores user attributes sent via the Hotjar Identify API when the user is not in the sample. Collected attributes will only be stored on Hotjar servers if the user interacts with a Hotjar Feedback tool, but the cookie will be used regardless of whether a Feedback tool is present.

Analytics & UI / UX

Session

Hotjar Ltd.

_hjLocalStorageTest

This cookie is used to check whether the Hotjar Tracking Script can use local storage. If it can, a value of 1 is set in this cookie. The data stored in_hjLocalStorageTest has no expiry time, but it is deleted almost immediately after it is created.

Analytics & UI / UX

Below 100ms

Hotjar Ltd.

_hjIncludedInPageviewSample

This cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site's pageview limit.

Analytics & UI / UX

30 minutes.

Hotjar Ltd.

_hjIncludedInSessionSample

This cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site's daily session limit.

Analytics & UI / UX

30 minutes.

Hotjar Ltd.

_hjAbsoluteSessionInProgress

This cookie is used to detect the first page view session of a user. This is a true/false flag set by the cookie.

Analytics & UI / UX

30 Minutes

Hotjar Ltd.

_hjFirstSeen

This is set to identify the first session of a new user. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording Filters to identify new user sessions.

Analytics & UI / UX

Session

Hotjar Ltd.

_hjViewportId

This stores information about the user's viewport, such as size and dimensions.

Analytics & UI / UX

Session

Hotjar Ltd.

_hjRecordingEnabled

This is added when a recording starts and is read when the recording module is initialised to see if the user is already in a recording in a particular session.

Analytics & UI / UX

Session

Google Analytics

__utma

Used to distinguish users and sessions. The cookie is created when the javascript library is executed and no existing __utma-cookies exist. The cookie is updated each time data is sent to Google Analytics.

Analytics

2 years after setting/update

Google Analytics

__utmt

Used to limit the search speed.

Analytics & Performance

10 minutes.

Google Analytics

__utmb

Used to determine new sessions/visits. The cookie is created when the javascript library is executed and no existing __utmb cookies exist. The cookie is updated each time data is sent to Google Analytics.

Analytics

30 minutes from setting/update

Google Analytics

__utmc

Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie worked in conjunction with the __utmb cookie to determine if the user was in a new session/visit.

Analytics

Session

Google Analytics

__utmz

Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library is executed and is updated each time data is sent to Google Analytics.

Analytics

6 months after setting/update

Google Analytics

__utmv

Used to store visitor level custom variables data. This cookie is set when a developer uses the _setCustomVar method with a visitor modified variable. This cookie was also used for the deprecated _setVar method. The cookie is updated each time data is sent to Google Analytics.

Analytics

2 years after setup/update

 
Marketing cookies

We use marketing cookies to track visitors to websites. The aim is to show ads that are relevant and attractive to the individual user and therefore more valuable to publishers and third-party advertisers.

Operator

Cookie Name

Description

Purpose

Lifetime

Facebook

_fbp

Store and track website visits and share data with Facebook for marketing purposes

Analytics and advertising

3 months

LinkedIn

_li_id.07de

Sharing data with LinkedIn for marketing purposes

Analytics and advertising

2 years

LinkedIn

_li_ses.07de

Sharing data with LinkedIn for marketing purposes

Analytics and advertising

Session

LinkedIn

AnalyticsSyncHistory

Sharing data with LinkedIn for marketing purposes

Analytics and advertising

2 years

LinkedIn

bcookie

LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognise browser ID.

Analytics and advertising

2 years after setting/update

LinkedIn

Bscookie

LinkedIn sets this cookie to save actions performed on the website.

Analytics and advertising

2 years after setting/update

LinkedIn

lidc

Save actions performed on the website & share data with LinkedIn for marketing purposes

Analytics and advertising

1 day

LinkedIn

UserMatchHistory

To provide advertising and retargeting and share data with LinkedIn for marketing purposes

Analytics and advertising

30 days

LinkedIn

long

Sharing data with LinkedIn

Analytics and advertising

Session

LinkedIn

BizoID

Sharing data with LinkedIn

Analytics and advertising

179 days

YouTube

YSC

Records a unique ID to keep track of what videos the visitor has watched on YouTube

Analytics

Session

YouTube

 

records data on the basis of videos embedded on the website and links these with other Google services in order to display targeted advertising to the visitor, both on its own and other websites

Analytics

1 year

YouTube

 

records data on the basis of videos embedded on the website and links these with other Google services in order to display targeted advertisements to the visitor, both on its own and other websites

Analytics

2 years

 
Strictly necessary cookies

Operator

Cookie Name

Session or persistent

Purpose

Lifetime

democogroup.com

JSESSIONID

Session

The JSESSIONID cookie is used by New Relic to store a session identifier, which enables New Relic to monitor the number of sessions for an application.

Session

democogroup.com

SID

Session

Essential functionality to load and operate the website

Session

Cloudflare

Gates cohorts

Session

Ensuring essential functionality, charging performance and security

Session

Cloudflare

_gaexp

Persistent

Ensuring essential functionality, charging performance and security

3 months after setting/update

Cloudflare

_gcl_ua

Persistent

Ensuring essential functionality, charging performance and security

3 months after setting/update

Cloudflare

Cfmrk_cic

Persistent

Ensuring essential functionality, charging performance and security

3 months after setting/update

Cloudflare

__cf_logged_in

Persistent

Ensuring essential functionality, charging performance and security

2 years after setting/update

Cloudflare

Sparrow_id

Persistent

Ensuring essential functionality, charging performance and security

6 months after setup/update

Cloudflare

CF_VERIFIED_DEVICE

Persistent

Ensuring essential functionality, charging performance and security

2 years after setting/update

 
 
List of third parties using cookies on our website

 

Name Third Party

Purpose of cookies set by third parties

Third party items

Link to Cookie and Privacy Policy

Google LLC

Analytics and advertising

Internet-related services and products, including online advertising and search engine services

https://policies.google.com/technologies/partner-sites
https://policies.google.com/privacy
https://policies.google.com/technologies/cookies
https://policies.google.com/technologies/ads

Hotjar Ltd.

Analytics, Performance, UI & UX

A set of tools that allow website owners to optimise their websites based on user interaction, and to collect user feedback and provide contact forms

 

https://www.hotjar.com/legal/policies/privacy 

Facebook

Analytics and advertising

Social media platform enabling analysis of websites and advertising

 

https://www.facebook.com/policy.php/ 

LinkedIn

Analytics and advertising

Social media platform enabling analysis of websites and advertising

https://www.linkedin.com/legal/cookie-policy 

 
Contact Us

For more information on the use of cookies on our website, please contact us at:

By post:

DEMOCO GROUP NV
Herkenrodesingel 4b
3500 Hasselt

By e-mail: GDPR@democo.be

For more information on how we process personal data, including through the use of cookies, please refer to our Privacy Policy.